A GOOD WELCOMING

Overview 

The way people are welcomed shapes their entire experience with an organization. Whether in a school, cultural venue, company, or public institution, every first interaction communicates values, professionalism, and care. 

This training combines communication techniques, theatre, and improvisation to help participants develop authentic, confident, and effective welcoming practices. Through practical exercises and collaborative reflection, participants learn how to create meaningful interactions, adapt to different situations, and build a welcoming culture that reflects the identity of their organization. 

Why This Program? 

A good welcome goes far beyond politeness. It builds trust, reduces misunderstandings, strengthens relationships, and creates a positive atmosphere from the very first contact. By developing communication skills, emotional awareness, and adaptability, participants become more confident in handling both everyday interactions and unexpected situations. 

Program Structure 

Developing practical protocols and communication strategies  

This training combines practical exercises, role-playing, and collaborative discussions to explore the different dimensions of welcoming the public. 

The training may include: 

• Principles of professional welcoming  
• Verbal and non-verbal communication  
• Telephone and face-to-face reception  
• Active listening and empathy  
• Managing difficult or unexpected situations  
• Role-playing based on real-life scenarios  
• Brainstorming the identity and values of your organization's welcoming culture 

What Participants Do 

Participants actively experience realistic reception situations and reflect on their own communication practices. 

They may: 

• Practice welcoming visitors in different contexts  
• Explore verbal and non-verbal communication techniques  
• Respond to challenging situations through role-play  
• Develop active listening and interpersonal skills  
• Collaborate on defining the organization's welcoming identity  
• Build practical strategies for everyday interactions  

Skills Developed 

For Participants 

• Professional communication  
• Active listening and empathy  
• Customer and public reception  
• Adaptability and problem-solving  
• Emotional intelligence  
• Confidence in interpersonal interactions  
• Conflict prevention and de-escalation  

Outcomes 

By the end of the training, participants may: 

• Welcome visitors with greater confidence and professionalism  
• Communicate more clearly in face-to-face and telephone interactions  
• Better manage challenging reception situations  
• Strengthen the quality and consistency of their organization's welcoming practices  
• Contribute to a more positive experience for students, families, customers, or visitors  
• Leave with practical tools that can be immediately applied in their daily work  

Adaptation 

This training can be adapted to: 

• Schools, cultural institutions, companies, and public organizations  
• Reception staff, teachers, managers, and administrative teams  
• Existing organizational values and communication practices  
• Introductory or advanced professional development  
• French • English • Vietnamese  

Looking for Something Different? 

ATH also offers Instructor Training in theatre pedagogy, theatre-based teaching tools, public speaking, as well as Creative Support, Workshops, Clubs, and fully customized professional development programs. Together, we can design a training experience tailored to your organization's culture and objectives. 

Request This Program 

Ready to transform the way your organization welcomes people? 

Contact our team to design a professional training program tailored to your staff, your values, and the experience you want every visitor to remember.